BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//Missouri State University/Calendar of Events//EN CALSCALE:GREGORIAN X-WR-TIMEZONE:America/Chicago BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 DTSTART:20070311T020000 RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU TZNAME:CDT END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 DTSTART:20071104T020000 RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU TZNAME:CST END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:fdc8abbb-0d6c-465d-99e8-fe30f0a811d3.190383@calendar.missouristate.edu CREATED:20180817T152736Z LAST-MODIFIED:20180817T152736Z LOCATION:Blair-Shannon House Telecommunications Center Training Room SUMMARY:Move from Barely Communicating to “BEARly” Communicating - Your Vo ice Counts DESCRIPTION:Barely Communicating or Bearly Communicating? Your voice count s. Our customers can “hear” a smile. Ensure that you are serving our cust omers with a warm\, responsive and inviting attitude. Keep your Bear spir it even in stressful or difficult interactions. \n\n\nBasic phone skills transfer to everyday verbal communications\, both on and off the phone. M ultiple training techniques\, including hands-on exercises. Meet class pa rticipants at all levels of learning.  A workbook is provided for all par ticipants.\n\n\nFacilitator: Debbie Ewert\, telecommunications service ad ministrator\n\n\nRegister today on My Learning Connection. X-ALT-DESC;FMTTYPE=text/html:<html><head><title></title></head><body><p>Ba rely Communicating or Bearly Communicating? Your voice counts. Our custom ers can “hear” a smile. Ensure that you are serving our customers with a warm\, responsive and inviting attitude. Keep your Bear spirit even in st ressful or difficult interactions.&nbsp\;</p>\n<p>Basic phone skills tran sfer to everyday verbal communications\, both on and off the phone. Multi ple training techniques\, including hands-on exercises. Meet class partic ipants at all levels of learning.&nbsp\; A workbook is provided for all p articipants.</p>\n<p>Facilitator: Debbie Ewert\, telecommunications servi ce administrator</p>\n<p><span color="#0a0a0a"><span>Register today on <a href="https://cas.missouristate.edu/cas/login?service=https%3A%2F%2Fmy.m issouristate.edu%2Fc%2Fportal%2Flogin">My Learning Connection</a>.</span> </span></p></body></html> DTSTART;TZID=America/Chicago:20180927T140000 DTEND;TZID=America/Chicago:20180927T150000 SEQUENCE:0 URL: CATEGORIES:Faculty,Staff END:VEVENT END:VCALENDAR