BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
PRODID:-//Missouri State University/Calendar of Events//EN
CALSCALE:GREGORIAN
X-WR-TIMEZONE:America/Chicago
BEGIN:VTIMEZONE
TZID:America/Chicago
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
DTSTART:20070311T020000
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU
TZNAME:CDT
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
DTSTART:20071104T020000
RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU
TZNAME:CST
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
UID:f181a667-8cf2-437b-9f2b-8ee5a5f37602.205310@calendar.missouristate.edu
CREATED:20200522T182959Z
LAST-MODIFIED:20200522T182959Z
LOCATION:Blair-Shannon House Blair-Shannon House Room Telecommunications C
 enter Training Room
SUMMARY:Move from Barely Communicating to “BEARly” Communicating - Telepho
 ne Skills Workshop
DESCRIPTION:Barely Communicating or Bearly Communicating?  Our customers c
 an “hear” a smile.  Basic telephone skills transfer to everyday verbal co
 mmunications\, both on and off the phone. Ensure that you are serving our
  customers with a warm\, responsive and inviting attitude.  In this inter
 active 90-minute session learn how to keep your Bear spirit even in stres
 sful or difficult interactions. This workshop is sponsored by Human Resou
 rces\, Organizational and Talent Development and the Office of Telecommun
 ications.Seating is Limited.  For registration information visit My Learn
 ing Connection.
X-ALT-DESC;FMTTYPE=text/html:&lt;html&gt;&lt;head&gt;&lt;title&gt;&lt;/title&gt;&lt;/head&gt;&lt;body&gt;&lt;p&gt;Ba
 rely Communicating or Bearly Communicating?&amp;nbsp\; Our customers can “hea
 r” a smile.&amp;nbsp\; Basic telephone skills transfer to everyday verbal com
 munications\, both on and off the phone. Ensure that you are serving our 
 customers with a warm\, responsive and inviting attitude.&amp;nbsp\; In this 
 interactive 90-minute session learn how to keep your Bear spirit even in 
 stressful or difficult interactions.&lt;br&gt;&amp;nbsp\;&lt;br&gt;This workshop is spons
 ored by Human Resources\, Organizational and Talent Development and the O
 ffice of Telecommunications.&lt;br&gt;&lt;br&gt;Seating is Limited.&amp;nbsp\; For regist
 ration information visit My Learning Connection.&lt;/p&gt;&lt;/body&gt;&lt;/html&gt;
DTSTART;TZID=America/Chicago:20200312T090000
DTEND;TZID=America/Chicago:20200312T103000
SEQUENCE:0
URL:107057.jpg
CATEGORIES:Faculty,Staff
END:VEVENT
END:VCALENDAR