BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH PRODID:-//Missouri State University/Calendar of Events//EN CALSCALE:GREGORIAN X-WR-TIMEZONE:America/Chicago BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT TZOFFSETFROM:-0600 TZOFFSETTO:-0500 DTSTART:20070311T020000 RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU TZNAME:CDT END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0500 TZOFFSETTO:-0600 DTSTART:20071104T020000 RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU TZNAME:CST END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:3d68d67b-b74c-422a-9b25-2966d0e2a1c2.175869@calendar.missouristate.edu CREATED:20170124T171753Z LAST-MODIFIED:20170124T171753Z LOCATION:Plaster Free Enterprise Center\, Robert W. 1000 SUMMARY:Improving Performance: Turn Around vs Turn Over DESCRIPTION:Give me a facilities problem\, an equipment problem\, even a c ustomer problem\, but please\, not another employee problem!\n\n\nEmploye e problems are often the most difficult situations most managers face. Wh en an employee is not performing according to agreed expectations\, or is displaying behaviors that interfere with co-workers' performance\, coach ing and feedback are not adequate strategies. This class will help you le arn techniques to deal with these problem situations. You will learn form al and informal intervention techniques designed to turn around performan ce and behavior problems that can nag the organization and drain your ene rgy.\n\n\nKey Information\nWhere Do You Start When a Problem Begins\n\n\n \n\nSteps to follow during confrontational meetings with employees\n\n\n\ nProcedures to handle and resolve employee complaints\nConduct investigat ions into noted problem areas\n\nGuidelines for Handling Behavior Problem s\n\n\n\n\nSet clearly defined expectations\n\n\n\nSteps to taking correc tive action\nAppropriate forms to increase you consistency\nHow to effect ively perform a formal employee discipline session\n\nIncrease Your Effec tiveness\n\n\n\n\nWhen to coach\, when to discipline\n\n\n\nThe Performan ce Management Spectrum\nThe BCMM model and forging agreements that get me t\n\nLegal Issues to Know\n\n\n\n\nWhat are your legal accountabilities?\ n\n\n\nWhat to do if worse comes to worse\nAvoid the pitfalls that can co me back to haunt you or threaten your company\n\nWhy You Should Attend\n\ n\nThere is no easy way\, but there are certainly better methods to use w hen handling performance problems.  Learn how to set performance expectat ions\, and develop performance agreements.  Learn how to navigate the leg al minefield of progressive discipline "up to and including termination o f employment." X-ALT-DESC;FMTTYPE=text/html:<html><head><title></title></head><body><p>Gi ve me a facilities problem\, an equipment problem\, even a customer probl em\, but please\, not another employee problem!</p>\n<p>Employee problems are often the most difficult situations most managers face. When an empl oyee is not performing according to agreed expectations\, or is displayin g behaviors that interfere with co-workers' performance\, coaching and fe edback are not adequate strategies.&nbsp\;This class will help you learn techniques to deal with these problem situations.&nbsp\;You will learn fo rmal and informal intervention techniques designed to turn around perform ance and behavior problems that can nag the organization and drain your e nergy.</p>\n<h4>Key Information</h4>\n<p>Where Do You Start When a Proble m Begins</p>\n<ul>\n<li>\n<p>Steps to follow during confrontational meeti ngs with employees</p>\n</li>\n<li>Procedures to handle and resolve emplo yee complaints</li>\n<li>Conduct investigations into noted problem areas< /li>\n</ul>\n<p>Guidelines for Handling Behavior Problems</p>\n<ul>\n<li> \n<p>Set clearly defined expectations</p>\n</li>\n<li>Steps to taking cor rective action</li>\n<li>Appropriate forms to increase you consistency</l i>\n<li>How to effectively perform a formal employee discipline session</ li>\n</ul>\n<p>Increase Your Effectiveness</p>\n<ul>\n<li>\n<p>When to co ach\, when to discipline</p>\n</li>\n<li>The Performance Management Spect rum</li>\n<li>The BCMM model and forging agreements that get met</li>\n</ ul>\n<p>Legal Issues to Know</p>\n<ul>\n<li>\n<p>What are your legal acco untabilities?</p>\n</li>\n<li>What to do if worse comes to worse</li>\n<l i>Avoid the pitfalls that can come back to haunt you or threaten your com pany</li>\n</ul>\n<p>Why You Should Attend</p>\n<p>There is no easy way\, but there are certainly better methods to use when handling performance problems.&nbsp\; Learn how to set performance expectations\, and develop performance agreements.&nbsp\; Learn how to navigate the legal minefield of progressive discipline "up to and including termination of employment. "</p></body></html> DTSTART;TZID=America/Chicago:20170421T090000 DTEND;TZID=America/Chicago:20170421T160000 SEQUENCE:0 URL:http://cbed.missouristate.edu/wconnect/CourseStatus.awp?&course=SU21S17 CATEGORIES:Public,Alumni,Faculty,Staff END:VEVENT END:VCALENDAR