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DTSTART:20070311T020000
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DTSTART:20071104T020000
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UID:31e8a59f-6181-4b32-bc19-4ae93500b5e9.181578@calendar.missouristate.edu
CREATED:20170821T194047Z
LAST-MODIFIED:20170821T194047Z
LOCATION:Plaster Free Enterprise Center\, Robert W. PCTR 1001
SUMMARY:Creating Exceptional Customer Experiences
DESCRIPTION:Whether your organization is big or small\, service or manufac
 turing\, it boils down to having customer service skills that enable you 
 to create a profitable and lucrative experience. Many companies forget or
  ignore the fact that customer service has direct impact on profits - esp
 ecially future profits. In today's economy\, customers are questioning va
 lue even with companies they have known for years.\n\n\nSuccessful compan
 ies will anticipate customer needs and solve problems before the customer
  knows they even exist. But before you can do this\, you have to start wi
 th the basics. During this one-day seminar you will learn ways to increas
 e communication with customers in person or over the phone\, techniques f
 or dealing with angry customers\, keeping your composure under stress\, a
 nd much more.
X-ALT-DESC;FMTTYPE=text/html:&lt;html&gt;&lt;head&gt;&lt;title&gt;&lt;/title&gt;&lt;/head&gt;&lt;body&gt;&lt;p&gt;Wh
 ether your organization is big or small\, service or manufacturing\, it b
 oils down to having customer service skills that enable you to create a p
 rofitable and lucrative experience. Many companies forget or ignore the f
 act that customer service has direct impact on profits - especially futur
 e profits. In today's economy\, customers are questioning value even with
  companies they have known for years.&lt;/p&gt;\n&lt;p&gt;Successful companies will a
 nticipate customer needs and solve problems before the customer knows the
 y even exist. But before you can do this\, you have to start with the bas
 ics. During this one-day seminar you will learn ways to increase communic
 ation with customers in person or over the phone\, techniques for dealing
  with angry customers\, keeping your composure under stress\, and much mo
 re.&lt;/p&gt;\n&lt;h4&gt;&lt;/h4&gt;&lt;/body&gt;&lt;/html&gt;
DTSTART;TZID=America/Chicago:20171109T090000
DTEND;TZID=America/Chicago:20171109T160000
SEQUENCE:0
URL:https://mdi.missouristate.edu/
CATEGORIES:Public,Alumni,Faculty,Staff
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